Supporting Technicians With Mobile Tools for Service Operations   Technicians are the central actors in field service operations. They travel to customer locations, inspect machines, perform maintenance, repair equipment, and document the work that has been completed. Every service intervention depends on their ability to access information, perform technical tasks, and report...

Managing Long Term Maintenance Agreements and Service Commitments For many service organizations, long term relationships with customers are built around service contracts. These agreements define how equipment will be maintained, inspected, and supported over time. Instead of responding only when a failure occurs, service providers take responsibility for maintaining machines through...